Last updated:
\nNeed a hand choosing a gift, fixing a typo in your order notes or tracking a parcel to your sister in New Zealand? Gift Nook support works by email, and a real person reads and answers every message. Write to support@giftnook.shop and we will reply within 24 hours on business days. This page explains how to reach us, what to include so we can help on the first reply, and which page answers the most common questions straight away.
\nPersonalized gifts depend on exact wording: the spelling of a name, the order of grandchildren, a date written as 06.14.2019 rather than June 14. Email gives both of us a written record of exactly what was agreed, which is much safer than a phone call. It also lets you attach photos for photo designs or for a damaged parcel, and lets you write to us at any hour. We reply within 24 hours on business days; messages sent on a weekend are answered on the next business day.
\nA complete first message usually means a complete first answer. Please include:
\nPlease never send card numbers, security codes or passwords. We will never ask for them.
\nMany questions have a ready answer on one of our pages. This table points you to the right place, and every page has our email address if you still need us.
\n| Your question | \nBest page | \nQuick answer | \n
|---|---|---|
| Where is my order? | \nOrder Tracking | \nLook it up with your order number and checkout email | \n
| How long will delivery take? | \nShipping & Delivery | \n1-3 business days to prepare, 7-14 business days in transit | \n
| I made a typo in the order notes | \nCancel or Change an Order | \nEmail us within 24 hours of ordering with the corrected wording | \n
| Can I return a personalized gift? | \nReturns & Exchanges | \nYes, within 60 days of delivery, with a free return label | \n
| When will I get my money back? | \nRefund Policy | \nWithin 7 days of your return reaching us | \n
| Which shirt size should I order? | \nSize Guide | \nCompare with a shirt the person already owns | \n
| How do I pay? | \nPayment Methods | \nUsing the options shown at checkout, in US dollars | \n
| What do you do with my photos? | \nPrivacy Policy | \nUsed only for your gift, deleted 30 days after delivery | \n
| Anything else | \nFAQs and Help Center | \nOr email us directly | \n
We are happy to help you choose. Typical pre-order questions include: Will this name fit on the ornament? Which gift works for a grandmother with eight grandchildren? Can a suncatcher go in a car window? Will it arrive in Canada before the 20th? Tell us who the gift is for, the occasion, the date you need it by and the wording you have in mind, and we will give you a straight answer, including “that date is too tight” if it is.
\n“Hi, I would like a suncatcher for my mum in Brisbane for Mother’s Day (Australia, second Sunday in May). Names to include: Mum, Ella, Noah, Ruby. Is there room for four names, and when should I order?” We would reply with the designs that fit four names comfortably and a suggested order-by date that allows for 1-3 business days of preparation and 7-14 business days of transit.
\nChanges and cancellations are free within 24 hours of placing the order. Use the subject line “Change order” or “Cancel order”, include your order number and write the full corrected details. The time your email arrives is what counts, so write as soon as you notice. Details: Cancel or Change an Order.
\nIf your gift uses a photo, write “Photo to follow by email” in the order notes. After ordering, reply to our email (or write to us with your order number in the subject) and attach the photo at the best quality you have. Phone photos are fine; screenshots of social media posts are usually too small. We use the photo only for your gift and delete it 30 days after delivery.
\nIf something arrived damaged, the print does not match your order notes, or the gift is simply not right, email us with your order number and photos. We will arrange a replacement, a refund or a return with a free label, depending on what you prefer and what happened. All items can be returned within 60 days of delivery for any reason.
\nBuying tumblers for a bridal party, ornaments for a classroom or shirts for a team? Email us before ordering with the product, quantities, the list of names and your delivery date. We will confirm the names fit the design and advise on how to lay out the order notes so each item is personalized correctly. Gifts going to different addresses need separate orders.
\nFor gift guides, press questions or permission to use our product images, email us with “Press” or “Permission” in the subject line. Intellectual property and copyright concerns follow our Intellectual Property Policy and DMCA process.
\n| You write on | \nWe reply by | \n
|---|---|
| Monday to Thursday | \nWithin 24 hours | \n
| Friday | \nWithin 24 hours, or Monday if it arrives late in the day and the next day is a weekend | \n
| Saturday or Sunday | \nThe next business day | \n
| A US public holiday | \nThe next business day | \n
If you have not heard from us in that time, check your spam or promotions folder for a message from support@giftnook.shop, then write again; occasionally a message is caught by a filter on either side.
\nGift Nook, 5201 Georgia Ave, West Palm Beach, FL 33405, US. Please do not send returns to this address unless your return label tells you to; every return starts with an email so that we can send you a free prepaid label and the correct return address.
\nIf you are not sure how to phrase your request, these short examples show the details that let us help on the first reply. Copy the one closest to your situation and fill in your own details.
\n“Subject: Change order 1234. Hello, please change the names on the family ornament to: Mom, Dad, Leo, Mia, Ava. Everything else stays the same. Thank you.”
\n“Subject: Delivery question, order 1234. Hi, the gift is going to Vancouver, Canada and the birthday is on the 28th. Tracking has not moved for four days. Could you check?”
\n“Subject: Damaged item, order 1234. The suncatcher arrived with a crack across the corner. Photos of the item, the box and the label are attached. I would prefer a replacement.”
\n“Subject: Return, order 1234. I would like to return the size M tee; it is too small. Please send a return label. I would like store credit so I can reorder in size L.”
\n“Subject: Question before ordering. I want a keepsake for my parents’ 40th anniversary on June 2 with the text: Linda & Paul, est. 1986. Does it fit, and when should I order for delivery in Texas?”
\nReceived a Gift Nook parcel and have a question? You can write to us too. If you have the order number from the packing slip, include it; otherwise give the name and address the parcel was delivered to. We can help with care, damage and returns. For a surprise gift, we will not share the price or the buyer’s payment details, and any refund goes to the person who paid unless they ask for store credit for you.
\nIf any part of the site is hard to use with your device or assistive technology, or you would prefer to order with our help by email, write to us. Tell us which product you want and the personalization, and we will guide you through the next steps.
\nWhatever the reason, the same rule applies: include your order number if you have one, and we will reply within 24 hours on business days.
\nOur only support address is support@giftnook.shop. We do not contact customers through social media, text messages or other email domains, and we never ask for card details, passwords or one-time codes. If you receive a message that claims to be from Gift Nook but comes from a different address, or asks you to pay a “customs fee” through a link, do not click it. Forward it to us and we will confirm whether it is genuine. Real updates about your order always arrive from our address and match the order number in your confirmation email.
\nIf you think you shared information with a look-alike sender, contact your bank straight away, then let us know so we can check your order.
\nWe do not run social media accounts or a newsletter at the moment, so email is the one place to reach us. Bookmark our Help Center for quick answers, and write to support@giftnook.shop whenever you need a person.
\n","visible_characters":10178,"meta_description":"Email Gift Nook at support@giftnook.shop for help with personalization, order changes, tracking and returns. A person replies within 24 hours on business days.","parent":null,"published_at":"2026-10-29T15:07:50+00:00","updated_at":"2026-10-29T15:22:34+00:00"}}