FAQs

In the order notes box on the checkout page. Write each detail exactly as you want it printed, one per line, for example “Name: Maya” and “Date: 06.14.2019”. If your order has several personalized items, start each line with the item, such as “Tumbler 1: Maya” and “Tumbler 2: Jordan”. There is no separate personalization tool on the product page; the order notes box is the one place we read.

No. We print exactly what you type in the order notes and we do not send a proof or mockup first. That keeps preparation to 1-3 business days. Your confirmation email repeats your order notes, so please read it straight away; you can change anything within 24 hours of ordering. See Cancel or Change an Order.

Write “Photo to follow by email” in the order notes. After ordering, reply to our email or write to support@giftnook.shop with your order number and attach the photo in the best quality you have. A clear phone photo works well; screenshots from social media are usually too small. We use the photo only for your gift and delete it 30 days after delivery.

It depends on the item and its size; each product page explains what the design holds. Larger suncatchers and family ornaments have room for longer lists. If you are unsure, email us the names before ordering and we will tell you which designs fit them comfortably.

We print what you type, including spelling, capital letters, punctuation and the date format, because many names have unusual spellings on purpose. If something you typed is clearly too long for the design, we email you before printing rather than squeezing it in.

Yes. Add a line in the order notes that starts with “Gift message:” followed by your text. Keep it short so it is easy to read.

Product photos show sample designs with example names, so you can see the style and layout. Your own names will sit in the same places, and line breaks may differ slightly with longer or shorter names. If you would like to know whether a particular wording works on a design, email us before ordering and we will advise.

Yes, within 24 hours of placing the order. Email us with your order number and the full corrected wording. Changes in that window are free. After 24 hours the gift may already be printed; if so, you can still return it within 60 days of delivery with a free return label and reorder.

Yes, within 24 hours of placing it. We confirm the cancellation by email and refund the full amount, issued within 7 days of our confirmation. See Cancel or Change an Order.

Yes, as long as they go to the same address. List each item’s personalization on its own line in the order notes. Gifts going to different addresses need separate orders, so each has its own shipping address and tracking.

Yes. Enter their name and address as the shipping address at checkout. We ship to the United States, Canada, Australia and New Zealand.

Preparation takes 1-3 business days, then transit takes 7-14 business days to the United States, Canada, Australia and New Zealand, so about 8-17 business days in total. These are estimates, not guaranteed dates. Full details are on Shipping & Delivery.

Free, on every order, to all four countries we ship to. There is no minimum spend and no code needed.

All orders ship from the USA.

Not at the moment. We ship only to the United States, Canada, Australia and New Zealand, and checkout will not offer shipping to other countries.

Import duties, taxes or fees, if any, depend on the destination country’s rules and the value of the parcel; they are not set by Gift Nook. If you would like to talk it through before ordering, email us and we will help.

When your order ships we email a shipping confirmation, with tracking information when the carrier provides it. You can also check your order on the Order Tracking page with your order number and checkout email.

Check the tracking first, since international parcels can go quiet for a few days between countries. If the estimated window has passed or tracking has stopped moving, email us with your order number and we will look into it with you and help you case by case.

Yes. Every item, personalized or not, can be returned within 60 days of delivery for any reason. We send you a free return label. See Returns & Exchanges.

We do. Every return, including change-of-mind returns, comes with a free prepaid return label.

Your refund is issued within 7 days of your return reaching us, to your original payment method, or as store credit if you prefer. After that, your bank decides how quickly it shows on your statement. See the Refund Policy.

No. Store credit never expires.

Email us with your order number and photos of the item, the packaging and the shipping label. We will arrange a replacement or a refund, whichever you prefer, and send a free label if we need the item back.

Yes. Return the original with the free label and place a new order in the right size with the same personalization; your refund for the original is issued within 7 days of it reaching us, or you can take store credit to use on the new order.

A printed window hanging that glows when light passes through it. Ours are personalized with names, dates, initials or birth flowers. Hang it in a window that gets good light, and wipe it with a soft, dry cloth.

The most reliable way is to compare with a shirt they already wear and like. Our Size Guide explains how to measure it and how to pick between two sizes. If the size is wrong, you can exchange it within 60 days with a free label.

They are decorations, not toys. Hang them out of reach of small children and pets.

Hand-wash it unless its product page says otherwise, and avoid scouring pads on the printed side. Care notes for each item are on its product page.

US dollars, including for orders to Canada, Australia and New Zealand. If your card is in another currency, your bank converts the amount at its own rate.

Gift Nook does not collect sales tax at checkout.

With the payment options shown on the checkout page. Card and account details are entered with the payment provider; we never see or store full card numbers. More on Payment Methods.

A large suncatcher or a family ornament with every grandchild’s name is a favorite, because it gives each child a place on one piece. Email us the list of names before ordering and we will tell you which designs and sizes hold them comfortably.

Popular choices are a keepsake with both names and the date, a pair of matching tumblers with a name on each, or a suncatcher with their initials and year. Write the date in the format you want printed. Browse the Anniversary shelf for ideas.

Yes. Memorial suncatchers, ornaments and keepsakes can carry a pet’s name, the years and a short line. See Memorial & Sympathy and Gifts for Pet Lovers.

Early November is the most comfortable time, especially for Canada, Australia and New Zealand. Count 1-3 business days of preparation plus 7-14 business days in transit, and remember that carriers are busiest in December.

Pick who the gift is for and the occasion. Choosing one chip in each row takes you to gifts that match both; choosing only one row takes you to that shelf. You can change your choice at any time before pressing “Show gifts”.

Yes. Several personalized items can go in one order to one address. List each person’s name next to its item in the order notes, and email us first if you would like help checking that everything fits.

An account lets you see your order history and use store credit. If checkout offers a guest option, you can order without one.

We use them only to make, ship and support your order, and we do not sell personal information. Customer photos are deleted 30 days after delivery. See the Privacy Policy.

Email support@giftnook.shop or use Submit a Ticket. We reply within 24 hours on business days. Support is by email only.

Gift Nook, 5201 Georgia Ave, West Palm Beach, FL 33405, US. Please do not send returns to this address unless your return label says so; every return starts with an email.