Help Center

Last updated: October 29, 2026

Welcome to the Gift Nook Help Center. Whether you are about to order a family ornament, waiting for a tumbler to arrive in Calgary or wondering how to return a shirt that came out a size too small, this hub points you to the right answer in a click or two. Each topic below has a short summary and links to the detailed page. If you would rather ask a person, email support@giftnook.shop; we reply within 24 hours on business days.

The numbers to know

• Preparation: 1-3 business days.
• Transit: 7-14 business days to the US, Canada, Australia and New Zealand; shipping is free with no minimum.
• Changes or cancellation: within 24 hours of ordering.
• Returns: 60 days from delivery, any item, free return label.
• Refunds: issued within 7 days of your return reaching us.
• Support: email reply within 24 hours on business days.

1. Ordering and personalization

Choose your gift and its options on the product page, then type your personalization in the order notes box at checkout: names, dates and wording exactly as they should appear. We print exactly what you type and do not send a proof first, so the confirmation email repeats your notes for you to check.

• FAQs: personalizing your gift
• Fixing a typo or changing an order within 24 hours
• How a Gift Nook gift comes together

Personalization checklist

1. Copy each name from something the person wrote, so the spelling matches.
2. Write the date in the format you want printed: 06.14.2019, 14.06.2019 or June 14, 2019.
3. Put one detail per line and label it: “Name:”, “Date:”, “Line 2:”.
4. For several items, start each line with the item: “Ornament 1:”, “Ornament 2:”.
5. For photo designs, write “Photo to follow by email” and send the photo after ordering.
6. Read your confirmation email as soon as it arrives.

2. Shipping and delivery

Every order ships free from the USA to the United States, Canada, Australia and New Zealand. Allow 1-3 business days for preparation and 7-14 business days in transit. Estimates are not guaranteed dates, so order early for birthdays and holidays.

• Shipping & Delivery policy
• Track an order

Suggested order-by timing for Gift Nook gifts

Occasion	Comfortable order time	Why
Birthday or anniversary	About 4 weeks before the date	Covers preparation plus the full transit range with a little room
Christmas	Early November	Carriers are busiest in December, especially across borders
Mother’s Day or Father’s Day	About 4 weeks before	Many orders arrive at once in the weeks before
Wedding	As soon as names and date are confirmed	You usually know the date months ahead
Memorial or sympathy	Whenever you are ready	There is no wrong time for a gift of remembrance

3. Changes and cancellations

Changes to names, dates, wording, options, items or the address are free within 24 hours of ordering, and so is cancelling. Email us with your order number and the full corrected details. After 24 hours the gift may already be printed, and the return route applies.

• Cancel or Change an Order
• Submit a ticket with the “Change order” subject

4. Returns and exchanges

Any Gift Nook item, personalized or not, can be returned within 60 days of delivery for any reason, and we send you a free return label. Exchanges for a different size, color or style work as a return plus a new order.

• Returns & Exchanges Policy
• Size Guide, to get shirt sizes right the first time

5. Refunds and store credit

Refunds are issued within 7 days of your return reaching us, to the original payment method or as store credit, which never expires. Cancellations within 24 hours are refunded in full within 7 days of our confirmation.

• Refund Policy

6. Payments

Pay with the options shown at checkout, in US dollars. Sales tax is not collected at checkout. Card and account details go to the payment provider, not to us.

• Payment Methods

7. Products, sizing and care

Our five gift types are suncatchers, ornaments, tumblers, shirts and keepsakes. Each product page lists its sizes, options and care notes. For shirts, compare with a shirt the person already wears.

• Custom suncatchers
• Personalized ornaments
• Custom tumblers
• Custom shirts
• Personalized keepsakes
• Size Guide

8. Account and privacy

Your account shows your orders and any store credit. Personal details and photos are used only to make, ship and support your order; photos are deleted 30 days after delivery. You can ask to see, correct or delete your information at any time.

• My Account
• Privacy Policy
• Terms of Service

9. Rights and legal

We print only what customers have the right to use: no unlicensed logos, characters or artwork. Rights owners can report concerns to us directly.

• Intellectual Property Policy
• DMCA copyright notices

Step-by-step guides

How to order a personalized gift

1. Use the gift finder on the home page, or browse by occasion, recipient or gift type from the menu.
2. On the product page, choose the options (size, color, style or shape) and add the gift to your cart.
3. At checkout, enter your details and the shipping address. If it is a gift for someone else, use their name and address.
4. Type your personalization in the order notes box, one detail per line, exactly as it should be printed.
5. Pay with one of the options shown and place the order.
6. Read your confirmation email. It repeats your order notes; you have 24 hours to request changes.

How to fix a mistake after ordering

1. Find your order number in the confirmation email.
2. Email support@giftnook.shop with the subject “Change order” and your order number.
3. Write the full corrected wording, not just the changed letter.
4. Wait for our confirmation email; the change is final once you receive it.

How to return a gift

1. Email us within 60 days of delivery with your order number and the item you want to return.
2. Add photos if the item is damaged or the print looks wrong.
3. Receive your free prepaid return label and instructions within 24 hours on business days.
4. Pack the item securely with a note showing your order number and drop it off with the carrier.
5. Your refund is issued within 7 days of the return reaching us, or you can choose store credit.

How to check on a parcel

1. Open your shipping confirmation email and follow the tracking information if the carrier provided it.
2. Or visit Order Tracking and enter your order number and checkout email.
3. If tracking has not moved for several days or the estimate has passed, email us with your order number and we will help.

Understanding the shop

Gift Nook organizes gifts in three ways so you can start from whatever you know first. Occasions group gifts by the day you are celebrating: birthday, anniversary, Christmas, Mother’s Day, Father’s Day, wedding, and memorial and sympathy. Recipients group them by the person: Mom, Dad, couples, grandparents, kids, friends and pet lovers. Gift types group them by the item itself: suncatchers, ornaments, tumblers, shirts and keepsakes. The same gift can appear on several shelves; a family ornament, for example, belongs under Christmas, Grandparents and Ornaments at once.

Tips from the support inbox

After answering a lot of gift questions, a few habits stand out for making orders go smoothly. First, decide on the wording before you open the product page: write it in a note on your phone, check the spellings with someone who knows, then paste it into the order notes. Second, if you are ordering close to a date, email us first; a two-minute answer can save a disappointing delivery. Third, keep the confirmation email until your gift has arrived and been opened; it holds your order number, which makes every later question faster. Finally, if something is not right when the gift arrives, write to us before you do anything else. Photos taken on the day make damage claims quick and simple, and with our 60-day free-label returns there is always a way to put things right.

We also read every suggestion. If a page on this site did not answer your question, tell us which page and what you were looking for, and we will improve it.

Words we use on this site

• Order notes: the box at checkout where you type your personalization.
• Preparation: the 1-3 business days we take to print, check and pack your order.
• Transit: the 7-14 business days your parcel spends with the carrier.
• Business days: Monday to Friday, excluding US public holidays.
• Store credit: a balance on your account that you can spend on any gift; it never expires.
• Shelf: our friendly word for a category, such as the Birthday shelf.

10. Quick answers

Where do I put the names?

In the order notes box at checkout, exactly as they should be printed.

How long until it arrives?

1-3 business days to prepare plus 7-14 business days in transit, so about 8-17 business days in total.

Can I fix a typo?

Yes, within 24 hours of ordering. Email us with your order number and the full corrected wording.

Can I return a personalized gift?

Yes, within 60 days of delivery for any reason, with a free return label.

When will my refund arrive?

It is issued within 7 days of your return reaching us; your bank then posts it to your account.

11. Help for special situations

Ordering for a large family

For designs with many names, email us the list before ordering. We will tell you which sizes hold them comfortably and how to lay out the order notes.

Sending a gift abroad

For Canada, Australia and New Zealand, prices are in US dollars, shipping is free, and transit is 7-14 business days. Import charges, if any, depend on the destination country’s rules.

A gift for someone who is grieving

Memorial pieces can carry a name, dates and a short line. Take your time with the wording and email us if you would like help choosing a design. We never contact the recipient.

Group and company gifts

Several personalized items can go in one order to one address. Email us with quantities, names and your date before ordering and we will help you plan.

12. Still need help?

Email support@giftnook.shop, use Submit a Ticket or see Contact Us. Include your order number if you have one, and we will reply within 24 hours on business days. Gift Nook, 5201 Georgia Ave, West Palm Beach, FL 33405, US. Prefer to browse? The Sitemap lists every page and shelf in the shop.