Terms of Service

Last updated: October 29, 2026

These Terms of Service set out the agreement between you and Gift Nook when you use giftnook.shop or buy a personalized gift from us. Gift Nook is located at 5201 Georgia Ave, West Palm Beach, FL 33405, US, and can be reached at support@giftnook.shop. We have written these terms in plain language. By browsing the site or placing an order, you agree to them, so please read them, together with the policies they refer to: Shipping & Delivery, Returns & Exchanges, Refund Policy, Cancel or Change an Order and our Privacy Policy.

1. Who can use the site

You may browse giftnook.shop freely. To place an order you must be at least 18 years old, or the age of majority where you live, and able to enter into a binding agreement. If you are buying on behalf of someone else, such as a company buying gifts for its team, you confirm that you are allowed to do so.

If you create an account, keep your login details private and tell us promptly if you think someone else has used your account. You are responsible for activity on your account that you could reasonably have prevented.

2. Personalized products and your instructions

Most items we sell are personalized: suncatchers, ornaments, tumblers, shirts and keepsakes printed with names, dates, short messages or photos. You give us the personalization by typing it in the order notes box at checkout, and, for photo designs, by emailing the photo after ordering. We print what you type, exactly as written, including spelling, capital letters, punctuation and date format.

Because there is no proof or mockup step before production, it is your responsibility to check the order notes carefully. If you spot a mistake, use the 24-hour change window described in Cancel or Change an Order. If a gift has already been made, you can still return it under our 60-day return policy.

Content you must not ask us to print

We may decline or cancel an order, with a full refund, if the requested personalization or photo:

• uses a trademark, logo, character, sports team mark or copyrighted artwork that you do not have the right to use;
• shows another person in a way they have not agreed to, or is meant to harass, threaten or embarrass someone;
• is hateful, sexually explicit, or promotes violence or illegal activity;
• would be unlawful to produce or ship to the destination.

By sending us text or a photo, you confirm that you have the right to use it for a personal gift and you allow us to use it only to produce and ship your order. See our Intellectual Property Policy.

3. Product photos and descriptions

Product photos show sample designs with example names. Your item will carry your own personalization, so line breaks, spacing and the length of names can make it look slightly different from the sample. Colors on screen can vary between devices, and printed colors on different materials (acrylic, wood, ceramic, fabric) are not identical. Sizes and materials are stated on each product page. If an item you receive is materially different from its description, our return and refund policies apply.

4. Prices

All prices are shown in US dollars and include free shipping to the countries we deliver to. Gift Nook does not collect sales tax at checkout. If you are in Canada, Australia or New Zealand, your bank may convert the amount to your local currency, and import charges, if any, depend on your country’s rules (see Shipping & Delivery). We try hard to show correct prices. If a price is clearly wrong because of an error, we will contact you before processing the order and let you choose to continue at the correct price or cancel with a full refund.

5. Placing an order and when it is accepted

When you place an order, you make an offer to buy the items in your cart. You receive an order confirmation email that lists your items and order notes. Our acceptance happens when we begin preparing your order. We may refuse or cancel an order if the personalization falls under section 2, the item cannot be made as described, the address is outside our delivery countries, or we have reason to suspect fraud. If we cancel, we refund the full amount, issued within 7 days.

6. Payment

Payment is taken at checkout through the payment option shown there, which is operated by a third-party payment provider. Gift Nook does not see or store your full card or account details. Our Payment Methods page explains how payment works and what to do if a payment is declined.

7. Preparation, shipping and delivery

Orders are prepared in 1-3 business days and ship from the USA to the United States, Canada, Australia and New Zealand for free, with an estimated transit time of 7-14 business days. Delivery dates are estimates, not guarantees. You are responsible for giving a complete and correct shipping address. If a parcel is late, damaged or does not arrive, contact us and we will help as described in our Shipping & Delivery policy.

8. Cancellations, returns and refunds

You can cancel or change an order within 24 hours of placing it. Every item, including personalized items, may be returned within 60 days of delivery for any reason, and we provide a free return label. Refunds are issued within 7 days of the return reaching us, to your original payment method or as store credit if you prefer; store credit never expires. Details are in our Returns & Exchanges Policy and Refund Policy. Nothing in these terms limits rights you have under consumer protection laws that apply to you.

9. Store credit and promotions

Store credit has no cash value except as described in our Refund Policy, cannot be transferred to another account without our agreement, and never expires. If we run a promotion, its conditions are shown with the offer. Promotions cannot be combined unless the offer says so, and a promotion that has ended cannot be applied after the fact.

10. Reviews and messages you send

If we enable product reviews, only verified buyers can post them. By posting a review you confirm it reflects your own genuine experience. We do not edit reviews to change their meaning, but we may remove reviews that contain personal data about others, offensive content or content unrelated to the product.

11. Our content and brand

The Gift Nook name, logo, website text, product designs and site graphics belong to Gift Nook or are used with permission. You may share links to our pages and use our content for personal, non-commercial purposes, such as showing a friend a gift idea. You may not copy our designs, descriptions or images to sell competing products, or use our name or logo in a way that suggests we endorse you. See our Intellectual Property Policy and DMCA page.

12. Acceptable use of the site

Please do not misuse the site: no attempts to break security, overload the servers, scrape the site at scale, place fake orders, use stolen payment methods, or interfere with other customers. We may suspend access or cancel orders connected with misuse.

13. Disclaimers and limits on liability

We take care to describe products accurately and to deliver what you ordered. Apart from the commitments in these terms and our policies, the site and products are provided as described, without other promises. To the extent the law allows, Gift Nook is not liable for indirect or consequential losses, such as a missed event because a parcel arrived after a particular date, and our total liability for any order is limited to the amount you paid for it. Ornaments, suncatchers and keepsakes are decorations, not toys, and should be kept out of reach of small children. Nothing in these terms excludes liability that cannot be excluded by law.

14. Governing law and resolving problems

If something goes wrong, please email us first; most issues are solved quickly by a conversation. These terms, and any dispute about them or about an order, are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. This does not take away any protection given to you by mandatory consumer laws of the country or state where you live.

Examples of how these terms apply

A name typed with a typo

You type “Jonh” in the order notes and do not notice until the gift arrives. Because we print what is written and there is no proof step, the print matches your notes. You can still return the item within 60 days of delivery with a free label and receive a refund within 7 days of the return reaching us, or ask for store credit to reorder with the right spelling.

A team logo request

You ask for a shirt with a professional sports team’s logo and your dad’s name. We cannot print marks we do not have rights to, so we will contact you to suggest a design without the logo, or cancel and refund the order in full.

A gift for an event date

You order a wedding keepsake nine business days before the ceremony. Our estimate is 1-3 business days of preparation plus 7-14 business days of transit, so it may arrive after the date. Delivery estimates are not guarantees; we recommend ordering well ahead, and we will answer honestly if you ask us about a tight date before you buy.

A gift for Canada, Australia or New Zealand

Prices are in US dollars, shipping is free, and any import charges depend on the destination country’s rules. If you are unsure, email us before ordering and we will help.

15. Changes to these terms

We may update these terms from time to time, for example when we add a service or a delivery country. The version shown on this page on the day you place your order applies to that order. The “Last updated” date at the top tells you when they last changed.

16. Contact

Questions about these terms? Email support@giftnook.shop or visit Contact Us; we reply within 24 hours on business days. Gift Nook, 5201 Georgia Ave, West Palm Beach, FL 33405, US.