Refund Policy

Last updated: October 29, 2026

This Refund Policy covers the money side of things at Gift Nook: when a refund is due, how much you get back, where it goes and how quickly. The practical steps for sending an item back, such as how to request a return label and how to pack a suncatcher so it survives the trip, are on the Returns & Exchanges Policy page. The short version: any item can come back within 60 days of delivery with a free return label, and once your return reaches us, your refund is issued within 7 days.

1. When you are entitled to a refund

Each situation below describes what we need from you and what you get back. In every case, start by emailing support@giftnook.shop with your order number.

1.1 You changed your mind

Maybe the gift no longer fits the occasion, or someone else already gave the same thing. Return it within 60 days of delivery using the free label we send you. You receive the full item price back. Because shipping on Gift Nook orders is free, there is no shipping charge to deduct or refund.

1.2 The size, color or style is wrong for the person

A tee that runs tight, a tumbler that is too big for the cup holder, an ornament shape they do not love: return it with the free label and get the item price back, or ask for store credit and use it on the version that fits. See the exchange steps on the Returns & Exchanges page.

1.3 The item arrived damaged or with a printing fault

Send us photos of the item and the packaging. You can choose a replacement or a full refund of the item price. If we need the item back, the label is free; often the photos are enough.

1.4 We printed something different from your order notes

If the print does not match the names, dates or wording you typed, send a photo of the print. We will offer a corrected replacement or a full refund. If the order notes themselves contained the error, the item is still returnable within 60 days like any other return.

1.5 You cancelled within 24 hours

If you ask to cancel within 24 hours of placing your order and we confirm the cancellation, you receive a full refund of everything you paid, issued within 7 days of our confirmation. See Cancel or Change an Order.

1.6 Your parcel did not arrive

If your parcel is overdue or tracking shows a problem, contact us and we will work through it with you and the carrier. Where a parcel cannot be delivered, we will offer a replacement or a refund. We are finalizing fixed timelines for lost-parcel cases and will publish them on the Shipping & Delivery page.

1.7 We cancelled your order

If we ever need to cancel an order, for example because an item cannot be made as listed or we cannot deliver to the address, we email you and refund the full amount, issued within 7 days.

2. What is refunded in each case

3. How quickly the money moves

The 7-day clock starts when your returned parcel reaches us (or, when no return is needed, when we confirm your claim or cancellation by email). Within those 7 days we issue the refund and send you a confirmation email with the amount. After that, your bank or payment provider controls how fast the money appears on your statement. Most refunds show up within a few business days of being issued, but some banks take longer to post them. If you cannot see it after a reasonable time, reply to our confirmation email and we will send you the details you need to ask your bank.

4. Where the refund goes

• Original payment method. By default, refunds go back to the same payment method used for the order, in US dollars, the currency our prices are shown in.
• Store credit, if you prefer. You can ask for store credit instead. It is added to your account for the full refund amount and never expires, so it is handy if you plan to reorder with a corrected name or a different size.
• Gift orders. When a recipient returns a gift, the refund goes to the person who paid, unless the buyer asks us to issue store credit for the recipient to use.

Currency note for Canada, Australia and New Zealand: prices and refunds are in US dollars. If your bank converts the amount to your local currency, the figure on your statement can differ slightly between the purchase and the refund because exchange rates move. Gift Nook does not charge a conversion fee; any difference comes from your bank’s rate.

5. Refunds on orders with several items

You can return part of an order. If you bought five matching holiday tees and one does not fit, return that one shirt; we refund that item’s price and the rest of the order stays as it is. If a multi-item order was bought with a discount that depended on the number of items, we will explain the calculation to you before issuing the refund.

6. Partial refunds

We do not deduct restocking or processing fees. The only time a refund would be less than the item price is if an item comes back used heavily or damaged after it was delivered, for a reason that is not a fault on our side. In that rare case, we email you first with the amount and the reason, and if you do not agree, we can send the item back to you instead.

7. Payments and disputes

If something looks wrong on your statement, please write to us first. We can normally sort it out quickly, and contacting us does not take away any rights you have with your bank or payment provider. Our Payment Methods page explains how payment works at checkout.

8. Sales tax

Gift Nook does not collect sales tax at checkout, so there is no separate tax line to refund. Your refund is the item price you paid.

9. Refund examples

These worked examples show how the rules above play out with real-life orders. The amounts are illustrations, not current prices.

A single gift returned for a change of mind

You paid $34 for a birth flower suncatcher and decide it does not suit your mother’s kitchen window. You email us on day 20 after delivery, receive a free label and drop the parcel off. It reaches us a week later. Within 7 days of its arrival, $34 is refunded to your original payment method and you receive an email confirming the amount.

Part of a family order

You bought six matching holiday tees at $26 each for a family photo. One is a size too small. You return that one shirt with the free label. When it reaches us, $26 is refunded within 7 days; the other five tees are unaffected. If you prefer, you can take the $26 as store credit and reorder the right size.

A damaged ornament

A ceramic ornament arrives with a chipped edge. You send two photos the day it arrives. Because the damage is clear, we do not need it back. You choose a refund over a replacement, and the full item price is issued within 7 days of our approval email.

A cancellation the same evening

You order an anniversary keepsake, then learn your partner already bought one. Four hours later you email us to cancel. We confirm the next morning, and your full order total is refunded within 7 days of that confirmation.

10. Store credit in detail

Store credit is a balance held in your Gift Nook account that you can spend on any product in the shop. It is worth exactly the same as the refund it replaces, it never expires, and you can use it across several orders until it runs out. Store credit is handy when you want to reorder with a corrected name or a different size, or when a recipient would rather pick their own gift. If you have chosen store credit and later change your mind, write to us before you have used it and we will discuss converting it back to a refund to your original payment method.

11. What we never do

• We never charge a restocking fee or a fee to process a refund.
• We never refund to a different person or account than the one that paid, unless the buyer asks for store credit for a recipient.
• We never ask you to send card numbers or passwords by email to receive a refund. If anyone claiming to be Gift Nook asks for those, do not reply and forward the message to us.

Questions people ask about refunds

Do I lose money if I return a personalized item?

No. Personalized items are refunded in full within the 60-day window, return postage is covered by our free label, and there is no restocking fee. The only exception is the rare partial refund described in section 6, which we always explain and agree with you first.

Can I get a refund without sending the item back?

For damage, faults or a print that does not match your order notes, often yes: clear photos are usually enough. For change-of-mind returns, the item needs to come back to us, using the free label.

Why has my refund not appeared yet?

Check the date on our refund confirmation email. Once we have issued the refund, timing depends on your bank or payment provider. If it has been longer than you would expect, reply to that email and we will help you follow it up.

Can someone else collect the refund?

Refunds go back to the person and payment method that paid for the order. If a gift recipient returns an item, the buyer can ask us to give the recipient store credit instead.

12. Contact us about a refund

Email support@giftnook.shop or submit a ticket with your order number and we will reply within 24 hours on business days. Related pages: Returns & Exchanges, Shipping & Delivery, FAQs. Gift Nook, 5201 Georgia Ave, West Palm Beach, FL 33405, US.