Returns & Exchanges Policy

Last updated: October 29, 2026

A personalized gift should feel right when it is unwrapped. If it does not, you can send it back. Gift Nook accepts returns of every item, including items printed with your names and dates, for any reason within 60 days of delivery, and we send you a free return label so the postage is on us. This page walks through the return process step by step: who can return, how to start, how to pack, and what happens when the parcel reaches us. The money side, meaning how and when you are refunded, has its own page: the Refund Policy.

1. Why we take back personalized gifts

Many shops refuse returns on anything with a name on it. We think that leaves buyers carrying all of the risk on a gift they cannot see before it is made, especially because we print exactly what is typed in the order notes and do not send a proof first. So we do it differently: if a gift is not right for you, it comes back, whatever the reason. A shirt that runs small for your dad, a suncatcher that does not suit the window, a tumbler that turned out to be the third one your friend received this year: all of these are fine reasons.

We do ask one thing in return: read your order notes carefully before placing the order, and use our 24-hour change window if you spot a mistake (see Cancel or Change an Order). It is faster for everyone to fix a typo before printing than to return a finished gift.

2. The 60-day window

You have 60 calendar days from the delivery date shown in tracking to tell us you want to return something. You only need to contact us within the 60 days; you do not need to have the parcel back with us by then. If the gift was shipped directly to the recipient, the 60 days start from the day it was delivered to them, which is useful when someone opens their gift a few weeks later at a party or on the holiday itself.

3. Starting a return, step by step

1. Write to us. Email support@giftnook.shop or use our Submit a Ticket page. Include your order number, which item or items you want to return, and a short reason. The reason is only to help us improve; it does not change whether you can return.
2. Add photos if something is wrong. For damage or a printing problem, attach a clear photo of the item and, if possible, the shipping label. Often that is all we need, and you will not have to send anything back.
3. Receive your label. We reply within 24 hours on business days with the return address, a prepaid return label and simple packing instructions.
4. Pack and drop off. Pack the item securely, put a note with your order number inside, attach the label and hand the parcel to the carrier named on the label. Keep the receipt or drop-off confirmation.
5. We confirm. When the return reaches us, we email you, and your refund is issued within 7 days of its arrival.

Please do not post items back without contacting us first. A parcel that arrives without an order number or label is hard to match to an order and takes longer to process. There is not yet a fixed deadline for sending the parcel after you receive the label; please send it when you can, and if there is a delay on your side, just let us know.

4. Packing tips for fragile gifts

Suncatchers, ornaments and keepsakes can crack on the way back if they are loose in a box. If you still have the original packaging, reuse it. If not, wrap the item in a layer of soft paper or bubble wrap, place it in a box rather than an envelope, and fill the gaps so it cannot slide around. Tumblers travel best with the lid on and wrapped separately from anything glass-like. Shirts can go in a mailer bag, folded, with the order number note inside.

5. Exchanges for a different size, color or style

Bought a size L tee for your brother and he really wears XL? Picked the round ornament and now prefer the heart? Exchanges are simple. Because every item is printed to order, an exchange works as two steps: you return the original with a free label, and we help you place a new order for the version you want, with the same or updated personalization in the order notes. Your refund for the original is issued within 7 days of it reaching us. If you prefer, we can give you store credit for the original instead; store credit never expires.

Before you choose a shirt size, our Size Guide explains how to compare with a shirt the person already owns, which is the most reliable way to avoid an exchange in the first place.

6. Damaged items and printing mistakes

If a gift arrives broken, scratched or with a printing fault, or if the print does not match what you typed in the order notes, please email us with photos. We will arrange a replacement or a refund, whichever you prefer. When we can see the problem clearly in the photos, we usually do not need the item back; when we do, the label is free.

A note on spelling: we print the order notes exactly as written. If a name was misspelled in the notes themselves, the gift can still be returned within the 60 days, like any other change-of-mind return, and you are welcome to place a corrected order.

7. Gifts returned by the recipient

If you received a Gift Nook item as a gift and want to return it, you can. Email us with the order number if you have it (it is on the packing slip), or the buyer’s name and the delivery address if you do not. The refund goes back to the person who paid. If you would rather keep it within the family, the buyer can ask us to issue store credit instead, which never expires and can be used for a different gift.

8. What happens when the return arrives

When your parcel reaches us, we open it, match it to your order and email you to confirm it has arrived. Your refund is then issued within 7 days of the return reaching us, to the original payment method or as store credit if you asked for that. We are documenting the exact internal inspection steps and will publish them here; in the meantime, if something about your return looks stuck, write to us and we will check right away.

9. Before it ships, you may not need a return

If you have just placed an order and already want to change or cancel it, you probably do not need a return at all. Within 24 hours of ordering we can cancel it or change the item, size, personalization or address free of charge. See Cancel or Change an Order.

10. Your photos and personal details

If you sent us a photo for a personalized design, we delete it 30 days after your order is delivered. Returning an item does not extend that period. Details about how we handle your information are in our Privacy Policy.

11. Returns for each type of gift

Every gift type can come back, but each travels a little differently. Here is what helps for the items we sell most.

Custom suncatchers

Take the suncatcher off the window and remove any suction cup or adhesive hook that you added yourself. Keep the hanging cord or chain that came with it. Wrap the face in soft paper so it does not scratch against the box, and pack it flat. If it arrived with a protective film that you have not removed yet, leave it on.

Personalized ornaments

Ornaments are small and easy to lose inside a large box. Put the ornament, its ribbon or hook and any small gift bag together in a sealed envelope or pouch, then place that inside a box with padding. If you are returning several ornaments from a family set, list the names on the note so we can match each one to the order.

Name tumblers

Rinse and dry the tumbler, put the lid and straw (if included) back with it, and wrap it so the printed side is protected. Tumblers are heavier than most of our gifts, so a sturdy box is better than a padded envelope.

Custom shirts

For size or color exchanges, please return shirts unworn and unwashed, folded with any tags still attached. A shirt that has been worn and washed can still be returned if it arrived faulty; just send photos of the fault first.

Keepsakes and plaques

Keepsakes often have a stand, a hanger or a small easel. Include those parts and wrap the corners, which take the most knocks in transit.

12. Common return scenarios

The family set that grew. You ordered an ornament listing four grandchildren, and a fifth arrived in the meantime. You can return the original within 60 days with a free label and order a new one with all five names. Your refund for the first ornament is issued within 7 days of it reaching us.

The duplicate birthday gift. Your friend opened two name tumblers at her party, one from you and one from a coworker. Return yours with the free label; if you would like to pick something else for her, ask for store credit, which never expires.

The reunion shirts in Ontario. Out of eight matching tees shipped to a family reunion in Canada, two were the wrong size. Return just those two with the free label and place a new order for the right sizes; the other six stay as they are.

13. Help with a return

Email support@giftnook.shop and we will reply within 24 hours on business days. You will also find quick answers in our FAQs, delivery details in Shipping & Delivery, and the money side of returns in the Refund Policy. Gift Nook, 5201 Georgia Ave, West Palm Beach, FL 33405, US.