Order Tracking
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Use the form above to check your Gift Nook order: enter your order number (from your order confirmation email) and the email address you used at checkout, then press Track. You will see the order’s current status and its items. Below, you will find what each status means, how long each stage normally takes, what to do if a parcel seems stuck, and how to reach us. If you get stuck at any point, email support@giftnook.shop with your order number and we will reply within 24 hours on business days.
Tracking at a glance
- You need: your order number and the email address used at checkout.
- Preparation: 1-3 business days after you order.
- Transit: 7-14 business days to the US, Canada, Australia and New Zealand.
- Shipping email: sent when your order leaves us, with tracking information when the carrier provides it.
- Something looks wrong? Email us with your order number; we reply within 24 hours on business days.
1. Finding your order number
Your order number appears in the subject line and at the top of the order confirmation email we send when you place your order. It is also shown on the order received page right after checkout, and, if you have an account, under Orders in My Account. If you cannot find the email, search your inbox, spam and promotions folders for “Gift Nook” or for support@giftnook.shop.
The tracking form needs the same email address you typed at checkout. If you ordered as a gift for someone else, use your own email, not the recipient’s. If the form says it cannot find the order, check for typos in the email address and make sure you are entering only the digits of the order number.
2. What each status means
| Status | What it means | Typical time in this status | What you can do |
|---|---|---|---|
| Pending payment | The order was started but payment has not been confirmed | Until payment completes | If you meant to pay, try checkout again or email us; no gift is prepared until payment is confirmed |
| Processing | Payment received; your gift is being printed with your order notes, checked and packed | 1-3 business days | Within 24 hours of ordering, email us for any change or cancellation |
| Shipped (Completed) | The parcel has left us and is with the carrier | Transit of 7-14 business days follows | Watch your shipping confirmation email for tracking information |
| In transit | The carrier is moving the parcel; international parcels pass between countries | Most of the 7-14 business days | Expect quiet periods of a few days, especially across borders |
| Out for delivery | The local delivery service has the parcel on today’s route | Same day | Make sure someone can receive it, or that it can be left safely |
| Delivered | The carrier reports the parcel delivered | Final | If you cannot find it, check around the property and with neighbors, then email us |
| Delivery exception | The carrier hit a problem: address issue, failed attempt, held parcel | Varies | Follow the carrier’s notice and email us with your order number |
| Cancelled | The order was cancelled, by your request or ours | Final | The refund is issued within 7 days of our confirmation |
| Refunded | We have issued a full or partial refund | Final | Your bank decides how quickly it appears on your statement |
The statuses in the tracking form come from our store. The detailed scans, such as “arrived at facility” or “out for delivery”, come from the carrier and are shown on the carrier’s tracking page when tracking information is available.
3. A normal journey, day by day
Here is how a typical order moves. Say you order a family name ornament on Monday morning for your parents in Halifax, Nova Scotia.
- Monday: you receive the order confirmation email repeating your order notes. Status: Processing. You have until Tuesday morning to request changes.
- Monday to Thursday: the ornament is printed with the names exactly as typed, checked and packed (1-3 business days).
- By Thursday: the parcel ships from the USA and you receive a shipping confirmation email. Status: Completed.
- Next 7-14 business days: the parcel travels to Canada, may pause while it crosses the border, and is handed to the local delivery service.
- Delivery: it arrives at your parents’ door between roughly a week and a half and three weeks after you ordered.
4. Why tracking sometimes goes quiet
A few pauses are completely normal and do not mean anything is wrong:
- Label created, no scans yet. The first carrier scan can take a day or two to appear after the parcel leaves us.
- Between countries. Parcels to Canada, Australia and New Zealand often show no updates while they are in international transit or awaiting processing at the border.
- Hand-over to the local service. When a parcel moves from one carrier to the destination’s postal or delivery service, the tracking number or tracking page can change.
- Weekends and public holidays. Many carriers do not scan on weekends or on holidays in the destination country.
- Peak season. In the weeks before Christmas, Mother’s Day and Valentine’s Day, scans can lag behind the parcel’s real progress.
5. If your parcel is late
If the estimated 8-17 business days have passed, or tracking has not moved for several business days, email support@giftnook.shop with your order number. We will review the tracking with you, contact the carrier where that helps, and agree the next step with you. We are setting fixed timelines for lost-parcel claims and carrier investigations and will publish them on our Shipping & Delivery page; until then, every case is handled individually and promptly. If a parcel cannot be delivered, we will offer a replacement or a refund as described in our Refund Policy.
6. If tracking says delivered but you do not have it
- Check around your property: porch, mailbox, garage, side door, behind planters.
- Ask neighbors, building reception or your mail room.
- Check whether a household member or the recipient (for a gift) collected it.
- Look for a carrier card or notice about a pick-up point or post office.
- Wait one more business day, since parcels are sometimes scanned as delivered a little early.
- Then email us with your order number and we will help.
7. If the address was wrong
Within 24 hours of ordering, we can correct the address for free. After the parcel ships, we can try to ask the carrier about a redirect, but the carrier decides whether that is possible. If a parcel is returned to us because of an address problem, we will email you to arrange the next step. See Cancel or Change an Order.
8. Tracking a gift sent to someone else
When the gift is going straight to the recipient, the tracking emails come to you, the buyer, not to them, so the surprise is safe. If you want the recipient to watch for the parcel, you can forward them the carrier’s tracking information without the order details. If the recipient contacts us, we answer delivery questions without revealing what is inside or what it cost.
9. Orders with several items
Items in one order usually ship together. Occasionally they are packed separately; then you receive shipping details for each parcel and you never pay extra. If one part of an order arrives and another does not, check your inbox for a second shipping email before writing to us.
10. Tracking questions we hear often
The form says my order cannot be found
Check that you typed the email address used at checkout and only the digits of the order number. If it still fails, email us; we can look the order up by your name.
The status is still Processing after three business days
Preparation is 1-3 business days, so an order placed late on a Friday may still be in Processing on Wednesday. If it is beyond that, email us and we will check.
My tracking number shows another country’s postal service
That is normal for international parcels: the destination’s postal service often takes over for the final delivery.
Can I change the delivery date?
Delivery dates are set by the carrier. Some carriers let you choose a pick-up point or a safe place through their own tracking page once the parcel is in their network.
Planning around a date with tracking in mind
Tracking tells you where a parcel is, but it cannot speed it up, so the best protection for a birthday or holiday gift is a little extra time at the start. Count 1-3 business days for preparation and 7-14 business days for transit, then add a few days of buffer for peak season or a long weekend. If the gift is going to Canada, Australia or New Zealand, allow for the border too, where parcels often go quiet for a few days.
If you realize the timing will be tight, there are still good options. You can print or write a card saying the gift is on its way, share a photo of the product page, or plan to give it at a later family get-together. Many customers tell us the late arrival made the day last a little longer. What we will not do is promise a delivery date the carrier cannot guarantee.
Keeping your tracking information safe
Tracking emails from Gift Nook always come from our store and match your order number. Real carriers and Gift Nook will not ask you to pay a fee by clicking a link in a text message to release a parcel. If you receive a message like that, do not click it; email us with a screenshot and we will check the real status of your order for you.
Tracking checklist
- Order confirmation email received and order notes checked within 24 hours.
- Status moved from Processing to Completed within 1-3 business days.
- Shipping confirmation email received; tracking link saved.
- Parcel moving within the 7-14 business day transit window.
- Recipient told to look out for a parcel, if the gift is not a surprise.
- Gift delivered and opened; any problem photographed and emailed to us the same day.
When you have an account
If you created an account at checkout, sign in to My Account and open Orders. Each order shows its status, the items, your order notes and the shipping address, and you can reopen it any time without the tracking form. Store credit, if you have any, is shown in your account too.
11. Related pages and help
For delivery times and costs see Shipping & Delivery; for returns see Returns & Exchanges; for refunds see the Refund Policy. To talk to us, visit Contact Us or email support@giftnook.shop with your order number. We reply within 24 hours on business days. Gift Nook, 5201 Georgia Ave, West Palm Beach, FL 33405, US.