Privacy Policy
Last updated:
Personalized gifts involve personal details by design: a grandchild’s name, a wedding date, a photo of a dog that has passed away. We treat that information with care. This Privacy Policy explains what Gift Nook collects when you visit giftnook.shop or place an order, why we need it, who we share it with, how long we keep it and what choices you have. Gift Nook is the business responsible for your information: Gift Nook, 5201 Georgia Ave, West Palm Beach, FL 33405, US. Privacy questions go to support@giftnook.shop, and we reply within 24 hours on business days.
Privacy in short
- What we collect: what you give us to make and deliver your gift (contact details, address, order notes, and any photo you email us), plus basic technical data needed to run the site.
- Why: to print, ship and support your order, and to keep the site secure.
- Photos: deleted 30 days after your order is delivered.
- Selling data: we do not sell your personal information.
- Payment details: handled by the payment provider at checkout; we never see or store full card numbers.
- Your rights: ask to see, correct or delete your information by emailing us.
1. Information you give us
When you place an order
To make and ship a gift we need your name, email address, billing address, the shipping address (which may be the recipient’s), and, where you choose to give it, a phone number for the carrier. We also store the products, options and quantities you ordered.
Personalization in the order notes
The order notes box at checkout is where you type the names, dates, initials, short messages and other wording to be printed on your gift. That text may include details about other people, such as a child’s birth date or the names of family members. We use it only to produce your gift and to answer questions about your order. Please include only what you want printed and what we need to make the item; there is no need to add anything sensitive, such as health details, beyond what you choose to have on a memorial piece.
Photos you email us
Some designs use a photograph. After ordering, you send the photo to us by email. We use it only to produce your item, and we delete customer photos 30 days after the order is delivered. Please only send photos you have the right to use, and avoid images showing documents, addresses or other private information in the background.
When you contact us
If you email us or submit a ticket, we keep your message, your email address and anything you attach, such as photos of a damaged parcel, so that we can help you and keep a record of what was agreed.
If you create an account
If you create an account, we store your login email, a securely hashed password (never the password itself), your saved addresses and your order history, and any store credit balance.
2. Information collected automatically
When you browse giftnook.shop, our servers and our security and delivery network receive standard technical information: your IP address, browser type, device type, the pages you request and the time of the request. This is used to deliver pages, keep the site secure, prevent abuse and fix errors. We do not use third-party advertising trackers or third-party analytics tools on this site at the time of writing; if that changes, we will update this policy first.
3. How we use your information
| Purpose | Information used | Why it is needed |
|---|---|---|
| Making your personalized gift | Order details, order notes, photos you send | To print exactly what you asked for |
| Shipping and delivery | Name, shipping address, phone if given | So the carrier can deliver the parcel |
| Order emails | Email address, order details | Order confirmation, shipping confirmation, replies to your questions |
| Returns, refunds and store credit | Order history, messages, return details | To process returns within 60 days and refunds within 7 days of a return reaching us |
| Security and fraud prevention | Technical data, order details | To protect customers and the store |
| Legal and accounting records | Order and payment records | To meet our obligations as a business |
We do not send marketing newsletters unless you have clearly asked to receive them, and Gift Nook does not run a mailing list at the time of writing. Transactional emails about your order are part of the service and are not marketing.
4. Who we share information with
We share only what each party needs to do its job:
- Printing and packing. If a partner prints or packs a gift for us, it receives only the product details, your order notes and, where needed, your photo and the shipping address, and may use them only for your order.
- Carriers and postal services receive the recipient’s name, address and, if given, phone number to deliver the parcel.
- Payment provider at checkout processes your payment directly. Gift Nook receives a confirmation of payment, not your full card or account details.
- Website hosting, security and email providers store and transmit data on our behalf so the site and our support inbox work.
- Authorities, only when we are legally required to, or to protect the rights and safety of customers or the business.
We do not sell or rent your personal information, and we do not share it with other companies for their own marketing.
5. Cookies
Our site uses a small number of cookies that are needed for the store to work: keeping items in your cart, remembering that you are logged in, protecting checkout from abuse and remembering basic preferences. These are first-party, functional cookies. You can block or delete cookies in your browser settings, but if you block them the cart and checkout will not work properly. We do not use advertising cookies.
6. How long we keep information
- Customer photos: deleted 30 days after the order is delivered.
- Order records (including order notes and addresses): kept for as long as needed for returns, refunds and our legal and accounting obligations, then deleted or anonymized.
- Support emails: kept while they are useful for your order history and any follow-up, then deleted.
- Accounts: kept until you ask us to close your account, subject to the order records above. Store credit on an account never expires while the account exists.
- Technical logs: kept for a short period for security and troubleshooting.
7. How we protect information
The whole site runs over an encrypted HTTPS connection. Access to order information is limited to the people and services who need it to make, ship and support your order. Passwords are stored in hashed form. No system is perfectly secure, so please use a strong, unique password for your account and never send card numbers or passwords to us by email. Gift Nook will never ask you for them.
8. Your rights and choices
Depending on where you live, you may have rights to access the personal information we hold about you, correct it, delete it, receive a copy of it, or object to or limit certain uses. Residents of several US states, Canada, Australia and New Zealand have specific rights under their local privacy laws. We honor these requests from all customers regardless of location. To make a request, email support@giftnook.shop from the address linked to your order or account. We may ask you to confirm details from an order to verify that the request comes from you. We will not treat you differently for exercising your rights.
If you ask us to delete your information, we delete what we can and keep only what we must hold for legal or accounting reasons, which we will explain in our reply.
9. Information about other people
When you personalize a gift, you often give us information about someone else, such as a recipient’s name and address or a family member’s birth date. Please make sure you are comfortable sharing it for the purpose of making and delivering the gift. We use it only for that purpose and apply the same retention rules described above.
10. Children
Gift Nook is a store for adults buying gifts. We do not knowingly collect personal information from children under 13 who use the site. Gifts for children often carry a child’s name or birth date provided by an adult buyer; we use those details only to make the gift. If you believe a child has given us personal information directly, contact us and we will delete it.
11. Visitors from outside the United States
Gift Nook is based in the United States and ships to the United States, Canada, Australia and New Zealand. If you visit from another country, your information will be processed in the United States, where privacy laws may differ from those in your country. We apply the protections described in this policy wherever your information is processed.
Privacy in everyday situations
A memorial gift
You order a memorial suncatcher for a friend’s dog, Biscuit, with the years 2011-2025 and a short line. We use that text to print the suncatcher and keep it with the order record; the photo you emailed is deleted 30 days after delivery. We do not use memorial details for anything else, and we never contact the recipient.
A surprise shipped to someone else
When you send a gift directly to a recipient, their name and address go to the carrier so the parcel can be delivered. We do not add the recipient to any list and we do not email them. If the recipient writes to us about the parcel, we answer delivery questions without revealing the price or the buyer’s payment details.
A family name list
A grandparent suncatcher with six grandchildren’s names means we hold six children’s first names in your order notes. Those names are used to print the gift, appear on your order confirmation, and remain part of the order record for returns and accounting. They are not used for anything else.
Asking us to forget a photo sooner
If you would like a photo deleted before the 30-day period ends, for example once you have the finished gift, email us and we will delete it from our inbox and production files on request.
12. Changes to this policy
If we change how we handle personal information, for example by adding an analytics tool, we will update this page and the “Last updated” date before the change takes effect. For significant changes affecting existing customers, we will also send a notice by email where appropriate.
13. Contact us about privacy
Email support@giftnook.shop with “Privacy” in the subject line, or use Submit a Ticket. We reply within 24 hours on business days. Related pages: Terms of Service, Contact Us and Returns & Exchanges. Postal address: Gift Nook, 5201 Georgia Ave, West Palm Beach, FL 33405, US.