Payment Methods
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This page explains how paying for a Gift Nook order works: which options appear at checkout, when you are charged, what currency is used, how your payment details are protected and what to do if a payment does not go through. We keep it factual on purpose. The payment options available to you are the ones shown on the checkout page at the moment you order; if this page and the checkout ever seem to disagree, the checkout is the up-to-date source, and we would be grateful if you let us know at support@giftnook.shop.
Paying at a glance
- Options: the payment methods offered at checkout for your order.
- Currency: US dollars (USD), with free shipping included.
- Sales tax: not collected at checkout.
- Card and account details: entered with the payment provider; Gift Nook never sees or stores full card numbers.
- Refunds: issued within 7 days of a return reaching us, to the original payment method or as store credit.
- Store credit: never expires.
1. How to pay
When you reach the checkout page, after entering your contact details, shipping address and order notes, you will see the payment option or options available for your order. Choose one, follow the provider’s steps, and confirm. Your order is placed when the payment is authorized and you see the order received page; at the same time an order confirmation email is sent to you.
We only show payment options that are set up and working for our store. We do not display payment brand logos on the site for options that are not active, so you will not see a logo at the bottom of the page that you then cannot use at checkout. If you were hoping to pay a particular way and do not see it, email us before ordering and we will tell you what is available.
2. Currency and prices
All prices on giftnook.shop are in US dollars. That includes orders shipped to Canada, Australia and New Zealand. The price you see on a product page is the price you pay for that item, and shipping to all four countries we deliver to is free, with no minimum order. There are no handling fees added at checkout.
Paying from Canada, Australia or New Zealand
If your payment method is in another currency, your bank or payment provider converts the US dollar amount at its own exchange rate and may add its own foreign transaction fee. That fee, if any, is set by your bank, not by Gift Nook. The converted amount you see on your statement can therefore be slightly different from a currency calculator, and a later refund can convert at a slightly different rate.
| Part of the total | United States | Canada, Australia, New Zealand |
|---|---|---|
| Item prices | As shown, in USD | As shown, in USD |
| Shipping | Free, no minimum | Free, no minimum |
| Sales tax | Not collected at checkout | Not collected at checkout |
| Import charges | Not applicable to domestic orders | Depend on the destination country’s rules |
| Currency conversion | Not applicable | By your bank or payment provider, at their rate |
3. When you are charged
Payment is taken when you place your order. Because every gift is printed to order with your personalization, we start preparing it shortly after payment. If you cancel within 24 hours of placing the order, you receive a full refund, issued within 7 days of our confirmation (see Cancel or Change an Order).
If a change you request within the 24-hour window increases the total, for example adding a second ornament, we tell you the difference first and explain how to pay it; nothing extra is charged without your agreement. If a change lowers the total, we refund the difference.
4. How your payment details are protected
The whole of giftnook.shop runs over an encrypted HTTPS connection, which you can confirm by the padlock or connection indicator in your browser’s address bar. Card or account details are entered with the payment provider that processes the payment. Gift Nook receives a confirmation that payment was made, along with limited information such as the payment status and, depending on the provider, the last digits of a card; we never receive or store full card numbers or security codes.
We will never ask you to send card numbers, security codes, bank passwords or one-time codes by email, chat or phone. If you receive a message claiming to be from Gift Nook that asks for any of these, do not reply; forward it to support@giftnook.shop so we can warn other customers.
5. If your payment is declined
A declined payment does not create an order and you are not charged. Common reasons include:
- a billing address that does not match the one your bank has on file, including the ZIP or postal code;
- a card that has expired or a typo in the card number or expiry date;
- a daily spending limit, or a bank blocking an online purchase in US dollars until you approve it in your banking app;
- a security check by the payment provider.
Check the details and try again, or try a different payment method if one is offered. If it still fails, your bank is the best place to ask, since the decline decision is theirs. You are welcome to email us too; we cannot see your card details, but we can confirm whether an order came through.
6. Order checks
To protect customers, an order may occasionally need an extra check, for example when the billing and shipping details look unusual. If that happens, we email you from support@giftnook.shop and may ask you to confirm an order detail. We will never ask for your full card number. If we cannot verify an order, we cancel it and refund it in full.
7. Sales tax and import charges
Gift Nook does not collect sales tax at checkout, so you will not see a tax line on your order. For gifts sent to Canada, Australia or New Zealand, import duties, taxes or fees, if any apply, depend on the destination country’s rules and the value of the parcel. Those charges are not set by Gift Nook. If you would like to talk it through before ordering, email us and we will help. More detail is in Shipping & Delivery.
8. Promotions and store credit
If a promotion is running, its terms are shown with the offer, and any code is entered at checkout before you pay. Store credit, for example from a return where you chose credit instead of a refund, is held in your account, never expires and can be used on any product. If you have store credit and do not see how to apply it at checkout, email us before placing the order and we will help.
9. Refunds to your payment method
Refunds always go back to the payment method used for the order, unless you choose store credit. They are issued within 7 days of your return reaching us, or within 7 days of our confirmation for a cancellation or a claim that does not need a return. After we issue a refund, your bank or provider controls how quickly it appears on your statement. The full rules are in the Refund Policy.
10. Paying for several gifts or a group order
If you are buying several personalized gifts in one go, such as tumblers for a bridal party or tees for a family reunion, you can put them all in one order and pay once, as long as they go to one address. Gifts for different addresses need separate orders. If a group is splitting the cost, one person places and pays for the order; we cannot split one order across several payment methods.
11. Business and gift purchases
Companies buying gifts for staff or clients pay in the same way as individuals. If you need a copy of your order details for your records, your order confirmation email lists the items and totals, and you can ask us for a copy at any time.
12. Common payment questions
Was I charged twice?
Sometimes a bank shows a temporary authorization for a failed attempt as well as the successful payment. The temporary one normally drops off by itself. If you see two completed charges for one order, email us with the order number and we will check right away.
Can I pay after the order is made?
No. Payment is taken when you place the order, so that we can start preparing your personalized gift straight away.
Can I change the payment method after ordering?
Not on an order that has already been paid. Within 24 hours you can cancel for a full refund and place a new order with the payment method you prefer.
Is my information shared with the payment provider?
Only what the provider needs to process the payment, such as the amount and your billing details. See our Privacy Policy for how we handle personal information.
Step by step: a typical checkout
- Review your cart. Check each item, its options (size, color, style) and the quantity. The cart shows free shipping once a delivery country is known.
- Enter contact and address details. Use the email address where you want your order confirmation. If the gift is going straight to someone else, enter their name and address as the shipping address.
- Write your personalization. In the order notes box, type the names, dates and wording exactly as they should be printed. For photo designs, write “Photo to follow by email”.
- Choose how to pay. Select one of the payment options shown and complete the provider’s steps.
- Confirm. Place the order. You see the order received page and receive a confirmation email that repeats your order notes. Read it; you have 24 hours to request changes.
Payment and your personalized gift
Payment and personalization are linked in one practical way: we begin preparing your order after payment, using the order notes exactly as typed. That is why the confirmation email repeats your notes and why the 24-hour change window exists. If you realize after paying that a name is misspelled, do not place a second order to fix it; email us with the order number and the corrected wording, and we will update the existing order. Duplicate orders created by mistake can be cancelled within 24 hours for a full refund.
Receipts and order records
Your order confirmation email works as your receipt: it lists the items, options, order notes, shipping address and total paid in US dollars. If you created an account, the same details are available under your order history in My Account. If you need a copy resent, for example for an office expense claim, email us from the address used at checkout and we will send it.
13. Contact us about payments
Email support@giftnook.shop with your order number, or use Submit a Ticket, and we will reply within 24 hours on business days. Please never include card numbers in your message. Gift Nook, 5201 Georgia Ave, West Palm Beach, FL 33405, US.